Return Policy

At zig-zag.art, we want you to be completely satisfied with your purchase. Please review our return guidelines below:

Eligibility for Returns

• Items can be returned within 7 days from the date you receive them.

• To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

Non-Returnable Items

• Items that are damaged due to customer misuse, mishandling, or negligence are not eligible for return.

• Custom or personalized items may not be eligible for return unless there is a manufacturing defect.

Return Process

1. Contact us at info@zig-zag.art within 7 days of receiving your item to initiate a return.

2. Provide your order details and a description of the issue, along with photos if applicable.

3. Once your return is approved, you will receive instructions on how to send the item back.

Refunds

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the funds to reflect in your account.

Return Shipping

• The cost of return shipping is the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or defective items).

If you have any questions or concerns about your return, please reach out to us at info@zig-zag.art.

 

Thank you for shopping with zig-zag.art!