Frequently Asked Questions

zig-zag.art is a Brazilian based business specializing in handmade tensor rings, energetic tools, and unique creations designed to enhance well-being and energy flow.

Orders placed before 2:00 PM (GMT-3 time) are typically dispatched the same business day if the item is in stock. Orders placed after 2:00 PM or on weekends/public holidays are shipped the next business day.

Yes, we ship worldwide! Delivery times and costs vary depending on your location and the shipping method selected during checkout.

Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor its journey.

Our return policy is no returns. All sales are final. Please review product details carefully before purchasing. If you have any questions, feel free to contact us at info@zig-zag.art before placing your order.

If your item arrives defective, please send clear photos and a video of the defect to info@zig-zag.art. Our team will guide you through the return or replacement process.

Yes! We offer customization options for some of our products. Please contact us at info@zig-zag.artwith your requirements, and we’ll do our best to accommodate your request.

Tensor rings are unique tools made using precise geometry that create a subtle energy field. Many people use them for grounding, energy balancing, and improving the quality of water.

To keep your items in the best condition:

• Store them in a dry place.

• Avoid exposing them to harsh chemicals or extreme temperatures.

• Gently clean with a soft cloth if needed.

For any inquiries, please email us at info@zig-zag.art. Our team will get back to you as soon as possible.